Frequently Asked Questions

How do I book an appointment?

Go to Book Now, pick an open date on the calendar, then enter whatever time works for you within that day's business hours. We'll confirm the exact appointment time by email, usually within one business day.

Is my requested time guaranteed?

Not automatically — it's a request. Our team confirms the exact date and time by email. If we need to adjust it slightly (say, to fit another appointment), we'll explain why in that email and the new time becomes the one that counts.

Can I cancel or change my appointment?

Yes — every booking confirmation and reminder email includes a link you can use to cancel it yourself, no need to call or wait for a reply. If you'd rather change the time than cancel outright, just reply to any of those emails and we'll help you find another slot.

Will I get a reminder?

Yes, we send a reminder email the day before your appointment.

Is my information kept private?

Yes. Details from the booking and contact forms are only used to manage your appointment or respond to your message — see our Privacy Policy for the full picture.

How do I stop receiving the newsletter?

If you have an account, you can subscribe or unsubscribe anytime from My Bookings. Otherwise, just contact us directly and we'll remove you.

What if I'm having a mental health emergency?

Please don't use this website for anything urgent — it isn't monitored in real time. If you or someone else is in immediate danger, contact your local emergency services or go to the nearest emergency room.

I have another question

Reach out through our contact form, or email info@mindandbrain.com.np / call +977-1-XXXXXXX directly.